Learn key communication tips to help deliver outstanding customer service to external and internal customers. This session delves into tactics for problem-solving and relationship building using emotional intelligence.

Antoinette Joy

Antoinette Joy is an independent training consultant and partners with a variety of training organizations as a trainer and project consultant. Antoinette has over 20 years of experience creating and maintaining healthy work environments and effectively supporting all levels within organizations including; developing company cultures, designing performance management programs, creating effective recognition programs, coaching leaders, and training on harassment prevention, strategic initiatives, leadership, and more. Antoinette is an Everything DiSC and 5 Behaviors of a Cohesive Team certified trainer. She holds a Professional Human Resources (PHR) certification and Society of Human Resource Management Certified Professional (SHRM-CP) certification.

About CPS HR Consulting

CPS HR Consulting is a self-supporting public agency providing a full range of integrated HR solutions to government and nonprofit clients across the country.  Our strategic approach to increasing the effectiveness of human resources results in improved organizational performance for our clients.  We have a deep expertise and unmatched perspective in guiding our clients in the areas of organizational strategy, recruitment and selection, classification and compensation, and training and development.

Key Communication Tips in 30-minutes

Antoinette Joy

About CPS HR Consulting