Learn key communication tips to help deliver outstanding customer service to external and internal customers. This session delves into tactics for problem-solving and relationship building using emotional intelligence.
Training in the virtual environment can be engaging and fulfilling, but many trainers have found it hard to transition. In this webinar, you’ll learn three tips to help you transition your in-person class to a virtual platform and then facilitate your class effectively online.
Suddenly working from home may be unexpected, challenging and a bit overwhelming. There are some simple strategies you can implement to help you adapt and be successful as you transition to this new way of working. This webinar offers you some best practices based on experience to help you make the most of working from home.
Part of communicating powerfully is being prepared for difficult situations, like interruptions or disagreements with colleagues. In this webinar, you’ll learn three tips for being clear and assertive, while maintaining your credibility and relationships.
While diversity, equity and inclusion (DEI) have been discussed in the workplace for several years, many organizations still struggle to have meaningful and constructive conversations on the topic. CPS A panel of thought leaders discusses DEI from a variety of perspectives, including what we have learned about what works and what doesn’t when discussing, creating and implementing DEI initiatives.
It's all too common to feel as though there aren't enough hours in the day. Unfortunately, though, our energy is finite and when we push too far or too fast we will start feeling burned out. During this session, you will learn about the core areas that generate burnout and practical strategies you can use at work and home to keep this from happening to you.
Many of the highly successful have a number of traits and behaviors in common. What this means, is that it's possible to learn the things they do so that you can apply these traits and behaviors for improving your personal and professional effectiveness. During this program you will learn Success Habits you can begin applying immediately.
Learn key tips to help you improve your team’s measurable performance and maintain effective teams. This session delves into tactics for building collaborative, cognitively diverse, high-impact teams through empowerment.
Giving constructive feedback is an art and can be uncomfortable, it’s even possible to go wrong with positive comments! Learn strategies for giving effective and sincere feedback to increase employee performance and engagement.
HR professionals deal with employees that are dealing with life and death situations, domestic violence, workplace violence, mental health and physical health challenges and a long list of other challenges. In this presentation we define compassion fatigue and how it is different from exhaustion or burn out, understand secondary trauma and how it affects HR specifically, and more.
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